FAQ

  • Q: Payment and Cancellation
    If you have had an error message, then please email us at – support@yaadbook.com . Your queries will be handled within 24 hours of receipt.
  • Q: What currencies can I use?
    You can pay using UK Pound Sterling (GBP) or Euro (EUR) or Indian Rupee (INR) or Sri Lankan Rupee (LKR) depending upon where you reside. To swap between these, simply select the relevant currency from the list in the top left corner of the page to display prices in that currency
  • Q: Which payment methods do you accept?
    We accept all major credit and debit cards for payments including: Visa, Visa Electron, MasterCard, Switch/Maestro as well as Stripe Payment
  • Q: How do I know my payment is secure?
    We work under the strict guidelines laid down by the Payment Card Industry (PCI) Security Standards council (SSC) and under the protection of the gateway service providers.
Security policy
  • Q: Why do I need a password for my account?
    To access your data on our site, you will need to input account and password details (login details). You are responsible for maintaining the confidentiality of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, please contact us straight away to let us know. We can change the password or deactivate your account at any time.
  • Q: Third party services
    We may from time to time make available through our site certain services provided by third parties. To gain access to these services, you must register with these third parties and deal with them direct. We have no control over the content of those third party sites or the performances of these services. Please do note that you use these services at your own risk and that we can’t accept any responsibility for them or for any loss or damage that may arise from your use of them. Please check these policies before you submit any personal data to these websites.
  • Q: Improving your password security.
    We made the website in a way that we handle your passwords very securely. If you have forgotten your password, you will get a secure link to your personal email which will allow you to create a new password. The password you create must have at least 8 characters and contains a mix of letters, numbers and special characters.
  • Q: Your rights
    You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third parties for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us via the contact form.
    Our site may, from time to time, contain links to and from the websites of our partner networks, advertisements and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
  • Q: Contact
    Questions, comments and requests regarding this privacy policy are welcomed and should be discussed via the contact details provided in ‘Contact us’ form
Privacy policy
  • Q: What is our privacy policy?
    Please note that the user data is aggregated and will remain anonymous. Our privacy policy and our ‘Terms of Website use’ explain how we use any personal information we collect about you and your rights to access the personal information we hold about you. Information about us: This site is operated by Yaad International Limited. We are registered:

    Yaad International Limited T/A
    Yaadbook.com
    Suite 34 New House,
    67 - 68 Hatton Garden,
    London, EC1N 8JY
    United Kingdom.
    : +44 7779846691
    : contact@yaadbook.com

  • Q: What information do we collect?
    When you set up an account on Yaadbook, we may collect your name, date of birth, address, email address, telephone number, mobile number and a password. We will also require your credit/debit card details for our Stripe Payment, when you are buying a plan. Required information is identified by an asterisk.
  • Q: What do we use your information for?
    We use your information for following purposes
    • To serve website content to you
    • To handle subscription plan, process payments and refunds.
    • To communicate with you about your subscription
    • To update our records and generally maintain your account with us.
    • If you contact us, we may keep a record of that correspondence and your contact details
    • For our statistical or survey purposes to improve this website and its services to you.
    • To prevent or detect fraud or abuses of our site and enable third parties to carry out technical, logistical or other functions on our behalf
  • Q: Disclosure of your information:
    We may disclose your personal information to our service providers who operate elements of our service and process data on our behalf. These may include businesses that provide technology services such as hosting for our servers and email distribution. Where such disclosures are made, this will be under contractual arrangements with us and carried out in accordance with the requirements of UK data protection law. Your personal information may be processed by us or our service providers outside the European Economic Area in countries that do not have the same standards of protection for personal information as the UK. If your personal information is processed outside the European Economic Area we will take reasonable steps to ensure that your personal information will be adequately protected as required by UK data protection law. We may also disclose your personal information to our subsidiaries and affiliated companies for data processing, service and administration purposes. In addition, we may disclose your personal information to any successors in title to our business or to a buyer in the event that we or any of our assets are acquired by a third party (as your information may be one of the transferring assets). We will also disclose any of your personal information to any third party where we are under a duty to do so in order to comply with any legal obligation, or in order to enforce or protect any of our rights, property or safety.
  • Q: What does a third party service mean?
    We may from time to time make available through our site certain services provided by third parties. To gain access to these services, you must register with these third parties and deal with them direct. We have no control over the content of those third party sites or the performance of these services. Please do note that you use these services at your own risk and that we can't accept any responsibility for them or for any loss or damage that may arise from your use of them. Please check these policies before you submit any personal data to these Yaadbook.
  • Q: Do I have access to my information?
    UK data protection law gives you the right to access information held about you. Your right of access can be exercised in accordance with UK data protection law. You can exercise this right at any time by contacting us. If you believe that your details are incorrect, you can amend your details by logging onto the Account section on the Yaadbook.
Complaints policy
  • Q: How do I make a complaint?
    We hope that you never need to make a complaint, but if you do our helpful and friendly customer service team is on hand seven days a week.
    You can get in touch using whichever contact method you prefer. Please visit our contact us page for the details. Most complaints are dealt within seven working days; but if we need to carry out a more detailed investigation it might take longer. If this is the case, we will be in touch to let you know what’s going on and when we are likely to have an outcome for you.
    If we can’t resolve your complaint (these situations are very rare), we work with the Independent firm, who will review your case and come up with a fair solution.
Account
  • Q: Problems for logging into account
    Please make sure you are entering your details in the correct case (Upper/lower). If you have done this couple of times and still having problems, you can reset your password using the forgotten your password link Or, please do get in touch with a member of our customer service team and they will help you as soon as possible.
  • Q: I cannot reset my password because I cannot access the email address listed on my account.
    You may be able to get back into your account by calling us and answering few security questions.
  • Q: How do I pay using a credit/debit card?
    We accept payments made using Stripe Payment. To pay using your card, you will need your card number, expiry date, CVV number (found on the backside of your card). After entering these details, you will be able to make the payment.
  • Q: Is it safe to use my credit/debit card on Yaadbook?
    Your online transaction with Yaadbook is secure with the highest levels of transaction security currently available on the internet. Compliant with Industry Standards.
  • Q: What steps does Yaadbook take to prevent card fraud?
    Yaadbook realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.
    In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the subscriptions made were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.
Cancellations and Refunds policy.
  • Q: What are the modes of refund available after cancellation or when applied for a refund
    Yaadbook will do the refund to the source card. The payment will be refunded back to the account/payment mode that was originally used to make the transaction.
  • Q: When will I get my refund?
Payment Issues
  • Q: Why has my card not been authorised?
    Please ensure that the correct billing information has been used for your payment card.
    If your billing information is correct, we recommend contacting your card issuer if you are unable to complete payment
    If your card issuer confirms that there is no issue with your bank account or card. Please contact our customer service team.
  • Q: My webpage froze during the payment. Has my request been processed?
    If after entering your payment details and placing your order, you find that the page freezes and you never see any confirmation that your request has been placed or you are given with a process number, please follow these steps
    • Wait 30 minutes and check your emails. If you receive the request confirmation main from Yaadbook, you subscription is made successfully
    • If after 30 minutes, no email has been received (please make sure to check your junk mail) please contact our customer services team